FAQ
Artwork Production: Team & Promo is more than willing to take your idea and create the proper artwork file for use on the products that we produce for sale.  We retain all copyright to all artwork that we create or modify, and the resulting images are not be used in/on other media (i.e., websites, blogs, etc.) without our expressed written consent. Once an order is placed, we’ll create artwork with the details and specifications that you request, and submit an art proof to you via email.  When the artwork is approved, the order will proceed to production.  (Sadly, artwork theft has facilitated the need for a change in this policy.) Sadly, folks have promised to order in the past, we’ve produced artwork in advance of receipt of the order, only to have them take advantage of our skills and trust by stealing our artwork and time.
Artwork Requirements: Screenprinting -- • Preferred File Formats:  Vectors created in Corel Draw or Adobe Illustrator, and saved as .CDR, .PDF, .EPS     or .AI (version 10 or lower). • All fonts must be converted to curves/outlines, or all .ttf font files must be included with art file. • The Pantone color palette must be used for standard inks.  CMYK can be used for 4-color process inks (i.e.,     photo replication on white/light garments). • Bitmaps (i.e., .JPG, .PNG, .BMP, etc.) and Photoshop (.PSD) created artwork are not ideal for screenprinting     and will need to be re-created in a vector format with spot colors.  Higher-resolution (600 dpi or more)     bitmaps are preferred to ensure the best output and retention of logo detail. Embroidery -- • Preferred File Format:  Tajima .DST is the preferred file format for already digitized embroidery files • Bitmaps (i.e., .JPG, .PNG, .BMP, etc.) can be used in the preparation of digitizing a logo for an embroidery     application.  High-resolution (600 dpi or more) bitmaps are preferred to ensure the best output and     retention of logo detail.  Vector files are preferred. Paper Products, Banners, etc. -- • Preferred File Format:  Vector (as stated above), or .PDF artwork created using the appropriate artwork     template for the specific product ordered. • The CMYK color palette must be used. • Artwork must be flattened, and exported with overprints OFF. • All fonts must be converted to curves/outlines. • Artwork must be created with a 1/8” bleed for all items being produced with an image bleed. • Bitmaps used in the design must be ideally 600dpi AND sized properly to avoid excess pixelation.  If the          original bitmap is too small and/or of low quality, when scaled, it will result in a poor outcome and we       strongly advise against using such images for production. Web Graphics -- • Preferred Image File Format:  Bitmaps in .JPG or .PNG are preferred, and .GIF may work as well. • Flash (.SWF) and other graphics files can also work well depending upon application. • The RGB color palette must be used. • Bitmap resolution for web graphics are generally 72-100 dpi. Other artwork formats and specifications may be necessary, depending upon the item being produced (i.e.,     promotional products, specialty apparel). Difference of Vector vs. Bitmap: Vector graphics are created in programs like Corel Draw and Adobe Illustrator, and use a series of points, lines, shapes and curves to represent their completed artistic expression.  By contrast, Bitmaps, aka ‘raster’ images, are comprised of a set resolution of pixels.  Pixelation occurs when a bitmap is scaled to a size that is different than its originally created/exported size, whereas a vector can be scaled to any size without any pixelation.  Pantone- colored, vector artwork is easily color separable for screenprinting, while bitmaps are not. Color palettes -- Pantone vs. RGB vs. CMYK: Pantone -- the standardized color match reproduction system with over 1000 available spot colors; the palette used for screenprinting inks, etc.   Some flourescent inks are also available. RGB -- the ‘additive’ color palette with over 16.7 million colors available (most variations are not necessarily distinguishable); creates vivid and vibrant colors that cannot be replicated using the other palettes; used primarily for web and television graphics, as well as photography. CMYK -- the ‘subtractive’ color palette with significantly fewer colors available than RBG, because the mixing and overlapping of the inks used actually subtract from the brightness of the white, and therefore most of the bright and flourescent colors that can be created on-screen using the RGB color palette cannot be re-created in the CMYK color palette. Colors from each of the palettes are not precisely interchangable, and the representative colors shown on-screen may not look the exact same when printed.  Team & Promo will not produce items that include false, threatening, libelous, defamatory, pornographic, obscene, offensive, indecent, profane, unethical, immoral, unlawful or other like materials.  If you wish to have such items made, we will gladly give you referrals to others that may produce them for you. Copyright/Trademark Laws: Team & Promo assumes that artwork submitted or suggested for reproduction in producing an order, was done so in full compliance with the laws governing copyright, trademarks, etc. Purchasers, by placing these orders, agree not to hold Team & Promo, or its agents, responsible for any damages, costs and/or expenses arising under these laws as a consequence of our use of said artwork. Laundering and General Care of Embellished Garments: Click here for printable instructions on how to care for your embellished garments. Production Time: Production times vary by product, and by season.  For example, normal production time for screenprinted tshirts and fleece is 5-7 business days after artwork approval.  However, during peak production times, the turnaround time may be longer.  Jerseys with multiple print locations, numbers, personalization, etc., will also take a little longer to produce.  Please contact us to verify current production times for the product(s) that you are interested in, and if need be, we can source out the same product, or equivalent alternative, from another of our hundreds of suppliers. Return of Goods: All special orders and decorated items are not returnable.  Some blank items may be returnable within 5 business days of purchase, and you will be notified of such items at the time of purchase. Rush Orders: Orders requiring less than the normal production time may be available, and a rush charge will likely apply.  Please let us know what you need, and when you need it in-hand, and we’ll do our best to make it happen.  In the end, planning ahead is always the best policy, because rush orders are not always an option. Garment Pricing: Screenprinting pricing is greatly influenced by 3 main factors: 1. Quantity -- while we don’t have a minimum order requirement, there are discounts for quantity (i.e., screenprinting pricebreaks are at 12, 24, 48, 72, 108, etc.); 2. Garment type -- white garments often cost less than colored garments, and lighter weight garments will often cost less than garments that are heavier, and basic cotton tshirts will cost less than sweatshirts or moisture-wicking polyester shirts or jerseys; and 3. Logo -- the complexity of a logo and the number of colors in a logo will effect pricing. Embroidery and Tackle Twill pricing is also influenced by the above factors, with the exception of the number of colors which can go up to 15 or more colors (depending upon application) -- and instead the complexity is a bigger factor, as pricing is determined by the number of stitches in the logo. To reduce the each price of a garment, we recommend to: 1. increase quantity to reach an additional quantity pricebreak; 2. change the garment type and/or color to lessen the garment price; and/or 3. simplify the logo and/or its colors.  
FAQ
Artwork Production: Team & Promo is more than willing to take your idea and create the proper artwork file for use on the products that we produce for sale.  We retain all copyright to all artwork that we create or modify, and the resulting images are not be used in/on other media (i.e., websites, blogs, etc.) without our expressed written consent. Once an order is placed, we’ll create artwork with the details and specifications that you request, and submit an art proof to you via email.  When the artwork is approved, the order will proceed to production.  (Sadly, artwork theft has facilitated the need for a change in this policy.) Sadly, folks have promised to order in the past, we’ve produced artwork in advance of receipt of the order, only to have them take advantage of our skills and trust by stealing our artwork and time. Artwork Requirements: Screenprinting -- • Preferred File Formats:  Vectors created in Corel     Draw or Adobe Illustrator, and saved as .CDR,     .PDF, .EPS or .AI (version 10 or lower). • All fonts must be converted to curves/outlines,     or all .ttf font files must be included with art     file. • The Pantone color palette must be used for     standard inks.  CMYK can be used for 4-color     process inks (i.e., photo replication on     white/light garments). • Bitmaps (i.e., .JPG, .PNG, .BMP, etc.) and     Photoshop (.PSD) created artwork are not ideal     for screenprinting and will need to be re-     created in a vector format with spot colors.      Higher-resolution (600 dpi or more) bitmaps     are preferred to ensure the best output and     retention of logo detail. Embroidery -- • Preferred File Format:  Tajima .DST is the     preferred file format for already digitized     embroidery files • Bitmaps (i.e., .JPG, .PNG, .BMP, etc.) can be     used in the preparation of digitizing a logo for     an embroidery application.  High-resolution     (600 dpi or more) bitmaps are preferred to     ensure the best output and retention of logo     detail.  Vector files are preferred. Paper Products, Banners, etc. -- • Preferred File Format:  Vector (as stated       above), or .PDF artwork created using the     appropriate artwork template for the specific     product ordered. • The CMYK color palette must be used. • Artwork must be flattened, and exported with     overprints OFF. • All fonts must be converted to curves/outlines. • Artwork must be created with a 1/8” bleed for     all items being produced with an image bleed. • Bitmaps used in the design must be ideally 600dpi     AND sized properly to avoid excess pixelation.      If the original bitmap is too small and/or of low quality,     when scaled, it will result in a poor outcome and we     strongly advise against using such images for      production. Web Graphics -- • Preferred Image File Format:  Bitmaps in .JPG     or .PNG are preferred, and .GIF may work as     well. • Flash (.SWF) and other graphics files can also     work well depending upon application. • The RGB color palette must be used. • Bitmap resolution for web graphics are generally     72-100 dpi. Other artwork formats and specifications may be necessary, depending upon the item being produced (i.e., promotional products, specialty apparel). Difference of Vector vs. Bitmap: Vector graphics are created in programs like Corel Draw and Adobe Illustrator, and use a series of points, lines, shapes and curves to represent their completed artistic expression.  By contrast, Bitmaps, aka ‘raster’ images, are comprised of a set resolution of pixels.  Pixelation occurs when a bitmap is scaled to a size that is different than its originally created/exported size, whereas a vector can be scaled to any size without any pixelation.  Pantone-colored, vector artwork is easily color separable for screenprinting, while bitmaps are not. Color palettes -- Pantone vs. RGB vs. CMYK: Pantone -- the standardized color match reproduction system with over 1000 available spot colors; the palette used for screenprinting inks, etc.   Some flourescent inks are also available. RGB -- the ‘additive’ color palette with over 16.7 million colors available (most variations are not necessarily distinguishable); creates vivid and vibrant colors that cannot be replicated using the other palettes; used primarily for web and television graphics, as well as photography. CMYK -- the ‘subtractive’ color palette with significantly fewer colors available than RBG, because the mixing and overlapping of the inks used actually subtract from the brightness of the white, and therefore most of the bright and flourescent colors that can be created on-screen using the RGB color palette cannot be re-created in the CMYK color palette. Colors from each of the palettes are not precisely interchangable, and the representative colors shown on-screen may not look the exact same when printed.  Team & Promo will not produce items that include false, threatening, libelous, defamatory, pornographic, obscene, offensive, indecent, profane, unethical, immoral, unlawful or other like materials.  If you wish to have such items made, we will gladly give you referrals to others that may produce them for you. Copyright/Trademark Laws: Team & Promo assumes that artwork submitted or suggested for reproduction in producing an order, was done so in full compliance with the laws governing copyright, trademarks, etc. Purchasers, by placing these orders, agree not to hold Team & Promo, or its agents, responsible for any damages, costs and/or expenses arising under these laws as a consequence of our use of said artwork. Laundering and General Care of Embellished Garments: Click here for printable instructions on how to care for your embellished garments. Production Time: Production times vary by product, and by season.  For example, normal production time for screenprinted tshirts and fleece is 5- 7 business days after artwork approval.  However, during peak production times, the turnaround time may be longer.  Jerseys with multiple print locations, numbers, personalization, etc., will also take a little longer to produce.  Please contact us to verify current production times for the product(s) that you are interested in, and if need be, we can source out the same product, or equivalent alternative, from another of our hundreds of suppliers. Return of Goods: All special orders and decorated items are not returnable.  Some blank items may be returnable within 5 business days of purchase, and you will be notified of such items at the time of purchase. Rush Orders: Orders requiring less than the normal production time may be available, and a rush charge will likely apply.  Please let us know what you need, and when you need it in-hand, and we’ll do our best to make it happen.  In the end, planning ahead is always the best policy, because rush orders are not always an option. Garment Pricing: Screenprinting pricing is greatly influenced by 3 main factors: 1. Quantity -- while we don’t have a minimum order requirement, there are discounts for quantity (i.e., screenprinting pricebreaks are at 12, 24, 48, 72, 108, etc.); 2. Garment type -- white garments often cost less than colored garments, and lighter weight garments will often cost less than garments that are heavier, and basic cotton tshirts will cost less than sweatshirts or moisture-wicking polyester shirts or jerseys; and 3. Logo -- the complexity of a logo and the number of colors in a logo will effect pricing. Embroidery and Tackle Twill pricing is also influenced by the above factors, with the exception of the number of colors which can go up to 15 or more colors (depending upon application) -- and instead the complexity is a bigger factor, as pricing is determined by the number of stitches in the logo. To reduce the each price of a garment, we recommend to: 1. increase quantity to reach an additional quantity pricebreak; 2. change the garment type and/or color to lessen the garment price; and/or 3. simplify the logo and/or its colors.